As the definition of “Customer” becomes more complex, and indirect competition becomes far more prevalent, organizations must be flexible in facilitating new ways to drive acquisition, loyalty, retention, and value. Marketing and more recently, Network Engineering, are riddled with various types of customers, new metrics for loyalty, and increasing pressures for efficiency.
Razorsight Cloud Solution
Razorsight’s Predictive Customer Experience Analytics provides Marketing and Network Engineering deep, empirical insights into these complex challenges, through our cloud-based offering. Our solution goes well beyond the common approaches . . . it provides a statistically based look into the future to help with a number of common customer experience challenges. Our offering includes:
Customer Retention Intelligence to help your organization identify:
- which customers are likely to churn along with the reasons for their dissatisfaction
- how much should be spent to save a customer - at the customer level
Cross-Sell and Up-Sell Intelligence to help your organization identify:
- what is the likelihood of a customer buying a particular product or service
- how specific products or services impact customer profitability, ARPU, and satisfaction
Treatment Optimization Intelligence to help your organization identify:
- how do I best communicate with each customer to significantly improve the response rate
- what offer, message, and channel will optimize my business objective, whether it be customer base, revenue, profitability, ROI, or other business metrics
Razorsight’s Predictive Customer Experience Analytics employs the power of Big Data, Advanced Statistical Analysis, and Deep Industry Expertise to enhance the satisfaction, loyalty, and longevity of your consumers. This approach combines a myriad of techniques behind the scenes to provide proven, guaranteed results beyond what software can provide.