Razorsight Support and Training Services
Razorsight Support Services
Our personalized Support Services combine ongoing technical reinforcement and troubleshooting expertise, delivered by dedicated professionals proficient in robust issue management systems and processes. You get performance, and you also get peace of mind.
Razorsight Service at Work
Every customer gets a dedicated email box exclusive to their support-service communication. When you generate a trouble-ticket, we can give it total attention via our "issue ticket" tracking system. The Razorsight Support Service team manages all issues from initial logging to resolution, and the system provides executive access for our customers.
- Dedicated Customer Support Representatives
- Multi-Channel Troubleshooting (phone, email, and web)
- Secure Access to Razorsight Support Portal
- Well-defined Escalation Process
- Knowledge Base Access
- Ongoing Project Status Conference Calls
- Regular Remote and On-Site Review Meetings
- Prioritized Bug Requests
- Participation in Beta Programs
- Prioritized Product Enhancement Requests
- Environment Replication
- Weekly Status Reports
- Critical Tech Support and Issue Notifications
- New Software Releases and Updates
Razorsight Education and Training Services
Get the best business results from your Razorsight solutions investment. Our Training Services -- provided at no additional cost -- maximize solution deployment ROI for customers and partners alike, providing you with welcome solution guidance, detailed insight on optimizing implementation, and ongoing opportunity to address any customer's particular performance needs.
- Onsite Training Workshops
- Razorsight University Webinars; an ongoing series of educational and best-practice webinars that help clients make optimal use of Razorsight solutions
- Web-based Learning Classes (e-Learning)
- Comprehensive Training Needs Analysis
- Customized Training Developed with Customers to Suit their Specific Needs
- Access to Razorsight's Online Knowledgebase
- Events and Forums for Interacting with other Razorsight Customers
