The Global Leader in Cloud-based Analytics Solutions for Communications Service Providers
There are 12 Billion communications provider connections across the globe today serving over 3 Billion distinct end users (consumer and business). These connections come in the form of Cable TV, Satellite, Mobile Devices (smartphones, tablets, and other connected devices), Broadband and Wireline. In meetings with hundreds of Executives from different communications providers around the world over the last year, we’ve seen a common set of challenges:
Market Saturation: Due to extensive penetration, most operators (except in developing nations) are not seeing organic subscriber or revenue growth. This saturation results in significant margin compression and limited growth opportunities for communications providers.
Increased Churn Risk: Market saturation and margin compression result in a fierce race for the best customers. Service delivery issues and customer satisfaction impediments, coupled with aggressive campaigns from competitors, are driving customer defection, service attrition, and account-level revenue declines.
Stagnating Revenues: Market saturation, churn, and competition from Over-The-Top (OTT) apps results in flattening revenue and declining ARPU/ARPA for network operators.
CapEx & Opex Pressure: The need to support new technologies, such as 4G/LTE and FTTH/FTTT, content, and network modernization is forcing increased Capital and Operating expenditures.
The RazorInsights solution suite delivers new levels of insight to communications providers through four products, each targeted at discrete areas of your business. The products embed advanced statistical analysis and predictive analytics to proactively pinpoint customer attrition risk, revenue opportunities, operations improvements, and targeted advertising, RazorInsights aids communications providers address their most pressing challenges and turn the dial on their business performance. Best of all, with the cloud-based RazorInsights solution, there's no software to buy, no hardware to install or maintain, and no hefty licensing fees.
RazorInsights software is used by the world's best-known Communications & Media brands including AT&T, Verizon, T-Mobile, Comcast, TELUS, Tata, Orange, CenturyLink, Windstream, and Facebook.
The RazorInsights suite is made up of four integrated products: