The Global Leader in Cloud-based Analytics Solutions for Communications Service Providers
There are 12 Billion communications provider connections across the globe today serving over 3 Billion distinct end users (consumer and business). These connections come in the form of Cable TV, Satellite, Mobile Devices (smartphones, tablets, and other connected devices), Broadband and Fixed. The Internet of Things (IOT) is accelerating the number of customer and device connections, thereby placing increased importance on delivering proactive, personalized customer experiences and insights. With over 12 years as a software company exclusively focused on communications services providers, we’ve seen a remarkable pace of change. And over the past year, in meetings with hundreds of executives from communications providers around the world, we’ve seen a common set of challenges:
Market Saturation: Due to extensive penetration, most operators are not seeing organic subscriber or revenue growth. This saturation results in significant margin compression and places a premium on customer relationships providers.
Increased Churn Risk: Market saturation and price compression result in a fierce race for the best customers. Service delivery and customer satisfaction are more important then ever. Proactively identifying and addressing at-risk customers and services in a scientific, granular fashion is essential. Some of the world’s best known brands have struggled with customer retention.
Flat Revenues: Market saturation, churn, and competition from Over-The-Top (OTT) apps has resulted in flattening revenue and declining ARPU/ARPA.
CapEx & Opex Pressure: The need to support new technologies, (e.g., 4G/5G, NFV, SDN, small cells), new products, increased competition, and network modernization drives continuous trade-offs between Capital and Operating expenditures.
Razorsight is used by the world's best-known Communications & Media brands including AT&T, Verizon, T-Mobile, Comcast, Telus, Orange, CenturyLink, Virgin Mobile, Windstream, and IBM to name a few.The RazorInsights suite is made up of four integrated products:.