careers


Broadband and mobile are bringing transformative changes to businesses and consumers across the globe. As fast and great as these changes have been, we’re only at the beginning stage. Powerful words like transformative and disruptive only being to capture the magnitude of change that broadband, mobile and the internet of things will bring to our lives in the next 5 years.

Razorsight is ecstatic to play a role in this revolution. We thrive on innovation and creativity. Change is our mantra. Rapid change is our pulse.

We were one of the industry's first cloud-based analytics platforms. Leading global brands have embraced our software applications and have grown with us. It’s not easy winning and keeping the likes of AT&T, Verizon, Comcast, IBM, Telus, Orange, CenturyLink, Windstream, Tata, IBM, Facebook, and T-Mobile... But we've done that. Every employee contributes in a significant way to our success. If you want to join a revolution and become part of a special company, we’d love to meet you. At Razorsight, your ideas and opinions matter... the impacts our employees make every day are profound.

We're always looking to add smart, creative and driven individuals. We look forward to meeting you!

Working with Razorsight

Jobs: Reston, Virginia

If you are interested in joining a team of motivated professionals who strive for excellence, contact us about exciting career opportunities at Razorsight!

Click here to send your resume.

Current Openings:

Business Intelligence Analyst

Essential Job Functions:

  • Conducts analyses of complex telecommunications usage data to identify opportunities for carriers and large scale users to reduce telecommunications services costs and maximize benefits of existing service arrangements;  
  • Develops business intelligence and data mining processes to help management improve business systems and operations, and to reduce costs.
  • Conducts business data analysis, cleansing, and extraction using large datasets.
  • Performs data extraction, manipulation, and cleaning. Develops processes to facilitate data mining.
  • Performs online analytical processing and data mining analyses to identify new business intelligence for management reporting.
  • Conduct business analyses to identify characteristics that can be used as tracking and predictive metrics for management operations. In addition, develop analyses on metrics that are the current standard in the business.
  • Develop business analysis solutions that can be implemented by management to enhance business insights and improve information gathering and flow.
  • Contribute to development of data mining and business intelligence competencies within the Corporate Business Intelligence Function.

Experience or Qualifications Required:

  • 3 years experience in database analysis, development, and administration focused on building data warehousing and data mining applications;
  • Database skills: Experience working with different database environments - SQL Server, Oracle;
  • Programming skills: Proficiency in SQL, PL / SQL, MDX, scripting languages. Experience with .NET framework, Visual Studio environment;
  • Parsing and Data Transformation skills: Minimum 2 years of experience in an ETL tool such as Informatica / SQL Server Integration Studio / Oracle Ware house builder etc.;
  • Quantitative skills: Experience with standard quantitative measures, fundamental statistics. Must have sufficient experience to use alternative approaches to data analysis problems;
  • Experience with statistical packages (SAS, R);
  • Experience with text mining, time-series data, forecasting, simulation, and/or optimization a plus;
  • Dynamic learner who has a passion for data manipulation and ability to see beyond the numbers.

Educational Requirements:

  • Master's Degree in Industrial Engineering, Computer Science, or Operations Research.

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Sr. ETL (SSIS) Developer

Job Description:

Razorsight has an immediate need for a Senior ETL Developer with deep experience on the Microsoft BI stack. Candidates must have hands on expertise designing high volume repeatable ETL processes for large enterprise software and SaaS solutions developing very complex data transformations.

Candidate will be responsible for the design, development and support of ETL (Extraction, Transformation and Loading) components, which will be used to move large amounts of data from source data and software application data stores into the optimized operational databases.

Additional responsibilities include tuning the ETL processes, creation of the technical and system specification documents necessary to support ETL processes. And participate in development and execution of unit and system test plans.

Requirements:

  • At least 5 years full life cycle software development experience
  • At least 5 years of experience in SQL Server T-SQL database development (data modeling, stored procedures, functions and query optimization).
  • At least 3 years of experience in SSIS and ETL development.
  • Excellent troubleshooting skills
  • Ability to translate complex business requirements into technical solutions
  • Bachelor degree in a technical/data driven degree
  • Desire and ability to clearly communicate with colleagues at all levels
  • Ability to create complex, high performance stored procedures in SQL Server 2005/2008
  • Ability to create complex, high-performance views in SQL Server 2005/2008

Other Requirements:

  • Expert level proficiency in Microsoft SQL Server 2005 or 2008, including T-SQL.
  • Significant development experience in SSIS is preferred.
  • Experience in database-related performance tuning.
  • Working knowledge in data modeling.
  • Experience in Oracle 10g or 11i data extraction.
  • Business Analyst experience preferred but not required.
  • Able to successfully complete tasks with limited supervision.

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Sr. Java Developer – Associate Architect

Job Description:

Our ideal candidate must have solid experience developing large-scale high-traffic web-based applications. We*re looking for a self-motivated, innovative problem solver who makes the things happen. Experience is important but equally valuable is the ability to work in a fast paced, dynamic environment to create solutions that meet the company standards. The senior java web developer is expected to always keep site scalability and usability as core tenants. This critical position will be responsible for architecting and implementing key new features, improving the scalability of the product and implementing a mobile version of the application.

Senior Java Web Developer Position Requirements:

  • 7+ years combined experience as a developer, system analyst, architect or technical manager
  • 5+ years of recent Java web development experience
  • 2+ years of experience leading or managing teams of developers
  • Strong Java programming and debugging skills
  • Strong experience developing web applications and user interfaces with Java technologies, especially JDBC, JSP, Servlets, Struts 2, Tomcat and Apache
  • Experience developing with web presentation technologies, especially AJAX, JSON, JavaScript, CSS and understanding of multi-browser compatibility
  • History of developing large-scale high performance SaaS based applications, preferably used by the general public
  • Experience mentoring junior developers
  • Experience as project lead managing all aspects of a project including specification, design, coding, roll-out and support
  • Strong written and verbal skills

Senior Java Web Developer Preferred Skills:

  • Development experience with Oracle/SQL Server, Java based reporting tools, JDBC and XML
  • Experience with the Agile development methodology
  • Apache, Tomcat, Eclipse, JMeter, and Subversion experience is a plus
  • Passionate about web technologies and UI innovations
  • Managed small to medium size groups of technical people
  • Worked with Product Management to define requirements, write technical specifications and meet release requirements on a timely basis
  • Experience with mobile software development a plus
  • Integration and development with social media apps (Facebook, Twitter) a plus
  • Bachelor of Science or better in Computer Science, MIS or other computer related degrees

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Senior Java UI and Data Visualization Expert

Job Description:

We are looking for folks who are passionate about technology and consistently seeking out innovative ways to solve problems. Razorsight is the perfect environment to work on cutting-edge ideas like Geo Spatial data visualization and analytics. If you're interested in working in an environment which rewards initiative and encourages innovation, we'd love to hear from you.

Overview

Razorsight is looking for experienced UI and Data Visualization Developers. The most competitive candidates will display a strong understanding of the latest UI frameworks and technologies to display and visualize complex location sensitive data. You will add your skills and years of experience to existing team of talented developers. This individual should maintain a high awareness of industry issues and trends, particularly in regard to accessibility, usability and emerging technologies with a view to incorporating these in future projects and staying ahead of the market.

Requirements:

  • Hands on knowledge and expertise in Java based UI frameworks (extJS, RichFaces etc.,)
  • Hands on working experience with Google Maps, and other charting, mapping technologies
  • Commitment to teamwork, processes, and planning in order to ensure the success of the development objectives
  • An uncanny ability to communicate with other team members, project management and clients

Technical Skills:

  • This is "Greenfield" development and the right candidate can, and will, have the opportunity for architecture, technology, and tool selection and input. The skills expected to provide most benefit include:
  • 5+ years java development, including 3 years web development (Apache Tomcat experience preferred)
  • * Strong front end web development experience including HTML, CSS and Javascript (AJAX, DOM, JSON) including specific experience with one of the following libraries: ExtJS, jQuery
  • Familiarity with Cross browser compatibility issues for Javascript, CSS, and HTML
  • Experience delivering enterprise software focused sites
  • Experience optimizing sites for mobile browsers strongly preferred
  • Eclipse, Spring, Hibernate, Groovy and Grails expected to be helpful
  • Agile methodologies

Working at Razorsight

  • A competitive annual salary based on experience and market demands.
  • Comprehensive medical, dental and vision insurance.
  • 401K retirement savings plan
  • 4 weeks of vacations and holidays.
  • Bonus Plan.
  • Business casual atmosphere.
  • Monthly employee social gatherings

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Senior Sales Executive

Razorsight - Reston, Virginia (Washington D.C. Metro Area)

Job Description:

Razorsight, one the world's most exciting technology companies backed by marquee Venture Investors, supported by Industry Leading Customers, and offering Cloud based Predictive Analytics for Communications & Media companies is seeking a proven senior sales executive to drive further success of our Predictive Analytics solutions to senior executives at leading companies in Communications, Media & Entertainment.

The ideal candidate will have demonstrated substantial success in selling software solutions (Not services, Not hardware) with a consistent track record of exceeding quota and exceptional earnings. Experience selling business solutions (Not telecom services, Not hardware) to Senior Executives. A track record of selling Cloud based solutions -- particularly Analytics and BI solutions across multiple departments including Marketing, Sales, Engineering, and Finance is a huge plus. A strong rolodex and history of successful deals with companies similar to the following is essential:

  • Wireless Carriers AT&T, Verizon, T-Mobile, Sprint, metroPCS, Bell Canada, Telus, Leap, America Movil, Telefonica, etc.
  • Cable/MSO Comcast, Time Warner, Cox, Charter, Cablevision, DirecTV, DISH, Rogers, etc.

The key skills needed are:

  • Ability to apply industry-specific knowledge and experience to bring new business insights to clients
  • Ability to understand Advanced Analytics solutions including Forecasting, Root Cause Analysis, and Propensity Modeling with ability to convey these concepts in business terms to clients
  • Understanding & analyzing the business challenges and requirements of Fortune 500 telecoms and MSOs
  • Recognize compelling reasons for clients and prospects to act upon these requirements, and in turn be able to communicate how to persuasively articulate how comprehensive Razorsight's Predictive Analytics offerings can best meet these requirements
  • Have experience successfully leading Cloud-based complex, competitive, and consultative enterprise software sales situation

Razorsight is one of the most promising software companies in U.S. - substantiated by $30 Million investment from Sierra Ventures and Georgian Partners. Razorsight has 10 Consecutive Years of Growth and was just ranked #1 globally by Frost & Sullivan. The company has a Sales Culture - CEO is a sales professional; Board Member/Investors were sales professionals - excellent sales support environment. Compensation is $350 - $400K is average - no cap on earnings. Top earners make >$500K.

Responsibilities include:

  • Develop new business within targeted Communications Providers
  • Effectively influence and motivate buyers and decision makers
  • Drive product demos, meetings, presentations and business case development at a senior executive level
  • Understand evolving business challenges from the clients' perspective and effectively articulate Razorsight's value proposition
  • Work in conjunction with a Senior Sales Engineer (SSE) - prospect and build new business within an assigned list of target clients
  • Lead senior executives and end users through a consultative sales approach
  • Achieve monthly, quarterly and annual sales targets
  • Hit the ground running with expected sales results within first 120 days

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Advanced Analytics Team

Job Description:

Razorsight is an industry leading, innovative provider of advanced analytics solutions for Communications Providers. Global leaders including AT&T, Verizon, T-Mobile, Telus, Windstream, CenturyLink, Polish Telecom, IBM, Tata, Comcast and Time Warner among others have selected Razorsight’s Cloud based platform.

The $2 Trillion Global Telecommunications Industry is in the midst of an unprecedented transformation. Mobile, Social and Cloud applications and technologies are fundamentally redefining the industry.

Razorsight is an exciting, fast growing company led by successful entrepreneurs and backed by world-class venture investors (Sierra Ventures and Georgian Partners). The senior team and board are leveraging our success with a Who’s Who of communications providers by inventing and delivering advanced mobile and social analytics solutions for Mobile Operators around the world.

We have several opportunities for you to join our Genius Team of the world’s best analytics experts. We have positions for recent graduates of Top Tier technical universities such as Carnegie Mellon, MIT, Cornell, Stanford, Cal, University of Virginia, Duke, Virginia Tech, Georgia Tech and others.

And we also have opportunities for experienced professionals with demonstrated success in delivering applied analytics solutions to complex business problems and big data sets.

Key Positions in our Washington, DC (Reston, VA) headquarters are:

  • Chief Scientist
  • Director of Applied Analytics Applications & Services
  • Analytics and Statistical Quant 1
  • Analytics and Mathematician Quant 2
  • Advanced Statistician
  • VP or Director of Analytics Solutions Delivery
  • Software Engineers

The Advanced Analytics team will work closely with the CEO, CTO, Sales Executives, Product Team, Customers and Investors to design and build cutting edge analytics solutions for global, mobile communications providers. Razorsight deploys advanced tools and infrastructure in our cloud based platform to include IBM Netezza, Hadoop, Oracle, Microstrategy, etc. upon which to build and deliver our innovative, proprietary analytics applications.

As part of the Advanced Analytics Team at Razorsight, you will conceive, design, invent, build and deliver the most cutting-edge new applications in the world. You will be part of an elite, high profile team with maximum exposure to top communications industry executives, senior management and our board. Our CEO has built several successful entrepreneurial companies, and Razorsight is very hot right now – right place, right time, right solutions in the midst of a global revolution in communications.

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Chief Scientist:

Job Description:

Razorsight is looking for a senior executive to be the visionary in driving Advanced Analytics products. The business unit leader will lead the design, development, sales and delivery of Advanced Analytics Solutions and Products. The executive will recruit and manage a team of on-shore (U.S.) and offshore resources in support of these solutions.

The Chief Scientist, Advanced Analytics is a senior leader with portfolio level responsibility for the product strategy, product management and market success of Razorsight’s Advanced Analytic solutions. This person is a key contributor to achieving the company’s near term and long-term objectives. The Chief Scientist works closely with other members of the executive team including the CEO to deliver product solutions that will be highly successful in the marketplace.

The Chief Scientist, Advanced Analytics leads the product management team and retains responsibility for the product lifecycle of Razorsight’s Advanced Analytics products. This role requires strategic thinking, solid business acumen, and a passion for driving cross-functional execution to ensure overall product performance against key metrics.

This role drives the overall product direction and management within the Advanced Analytics Group including:

  • Reporting directly to the CEO, the executive will work closely with the Sales and Finance to drive marketing, pricing and customer acquisition strategies
  • Design a suite of Advanced Analytics Solutions, delivery and support methodologies as well as the Go to Market Strategy for Global Communications, Media and Entertainment companies
  • Deliver Advanced Analytics to a blue chip list of existing customers including Verizon, Accenture, Comcast, ATT, IBM, Time Warner and Telus
  • The executive will have full P&L responsibility
  • Leading the product vision and strategy development process, including Product Roadmap development and annual review process
  • Performing market research, market validation and whitespace analysis to identify new opportunities for existing and new products
  • Fostering close relationships with all key market constituents (customers, non-customers, analyst and competitors) to validate Razorsight’s product strategy and roadmap
  • Understanding the thorough business case for proposed products and initiatives, including cost/benefit estimates, market trends, competitive analysis, risk analysis, industry best practices and product development timelines
  • Planning, prioritizing and managing the product features and requirements from conceptual stages through product life cycles to optimize revenue and meet operational, financial and corporate objectives
  • Collaborating with the CEO and Engineering teams to ensure consistent execution of product plans that result in product delivery on time, on budget
  • Collaborating with the Sales and Marketing teams to ensure go-to-market strategies, plans and activities are aligned with the company’s business drivers

Leadership Skills:

The ideal candidate possesses excellent leadership skills and is able to affect change management by:

  • Effectively communicating across the organization, clearly articulating a business vision, key objectives, timelines and personal contributions
  • Using past experiences in to bring new ideas to the company, and help them “see around corners”
  • Embodying a collaborative and consensus-driven approach to decision-making
  • Being respectful of past accomplishments yet forward thinking
  • Offering empathy to those and coaching/mentoring them to be successful in this changing environment
  • Support marketing efforts as a subject matter expert, including white papers, speaking engagements, and other thought leadership assets

Outstanding Strategist:

In an environment where the future success of the organization rests on the ability to anticipate where the market is headed, what the competition is doing, and what customers need to be successful, the Chief Scientist will recognize superior opportunities within the market and quickly mobilize to take advantage of those opportunities. He/She has the ability to create, articulate and execute against a strategic plan. This individual will be able to clearly define when and how they have been able to craft unique business models and what the positive impacts of those were.

Product Management Acumen:

The candidate will have demonstrated their ability to refine and deliver a long-term product strategy as well as the ability to elaborate and deliver on a product roadmap, as well as adapt product specifications to successfully address the targeted market requirements. The finalist for this role will show a strong business sense and ability to grasp customer’s needs and expectations. Given the broad-based product management responsibilities this individual will assume, strong project management skills and the ability to manage multiple parallel initiatives will be critical. The right candidate for this role will be able to articulate their track record in product innovation and market definition.

Professional Experience:

The Chief Scientist, Advanced Analytics will be a seasoned executive with tremendous drive, intelligence and capability. He/She will be highly motivated and have the ability and desire to have real impact across the organization. The successful candidate will be a multi-dimensional thinker who operates not only on the basis of important past experiences, but in light of new approaches and developments that occur in the market. He/she will have demonstrated an ability to build effective teams and consistently drive profitable results in high growth/entrepreneurial environments, including a proven track record of building organizations

Skills and Experience:

The candidate should have 10+ years of senior management experience in software/services, offering solutions in the Service Provider marketplace. The ideal candidate will have President/COO experience at a small company or VP level or above at a larger firm.

In addition to the requirements listed above, the ideal candidate will possess the following:

  • Knows the business and the mission-critical technical and functional skills needed to do the job; understands various types of business propositions and understands how businesses operate in general; learns new methods and technologies easily
  • Is able to come up with the next great breakthrough thing to do; is creative, a visionary, and can manage innovation; is an effective strategist full of ideas and possibilities; sees multiple futures; has broad interests and knowledge; can both create and bring exciting ideas to market; comfortable speculating about alternative futures without all of the data
  • Is well organized, resourceful, and effective and efficient at marshaling multiple resources to get things done; lays out tasks in sufficient detail to mark the trail; is able to get things done with less and in less time; can work on multiple tasks at once without losing track; foresees and plans around obstacles
  • Manages people well; gets the most and best out of the people he/she has; sets and communicates guiding goals; measures accomplishments, holds people accountable, and gives useful feedback; delegates and develops; keeps people informed; provides coaching for today and for the future
  • Attacks everything with drive and energy with an eye on the bottom-line; not afraid to initiate action before all the facts are known; drives to finish everything he/she starts
  • Writes and presents effectively; adjust to fit the audience and the message; strongly gets a message across. Warm, friendly, and interpersonally agile; easy to approach and talk to; relates well to all kinds of people; makes a pleasant first impression and builds solid relationships

Education and Certifications:

An undergraduate degree in business, electrical engineering, or computer science is required. An MBA is highly preferred.

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Client/Technical Support Analyst

Job Description:

Customer Service is the customer gateway into Razorsight for the following functions:

  • Central communication point for all products and services
  • Client requests and questions
  • Application error & resolution
  • Invoice and feed management
  • Application training & information
  • Release content & scheduling
  • Internal and external project support 

This role involves performing the following tasks on a regular basis:

  • Logging, tracking, and reporting on client facing open tickets, managing through to resolution
  • Provide weekly customer status reports and participate in conference calls
  • Assist in review of Release Notes and validate Release Schedule with customers
  • Representative for customers into Product Management and Account Management for application enhancements and customizations.
  • This position will manage customer issues across Razorsight support teams.
    • Production Support/Business Operations
    • Product Management
    • Account Management
    • Audit Services
    • Product Development
    • Development Customer Support
    • Sales
    • Implementation

Roles and Responsibilities:

  • Primary Contact for Customer to report all issues, requests and enhancements
  • Technical Support Analyst will review all tickets assigned to them as Support Owner from Data Entry
  • Technical and Analytical troubleshooting of issues reported to facilitate Customer and Internal Development teams
  • Act as liaison between Customer Service and Development and SaaS Operations for customer issues, requests and enhancements
  • If a long term solution or more development needed for root cause, create root cause ticket and assign to appropriate team for resolution
  • Support& Track issues being resolved by other teams and make sure root cause is identified and provided appropriately to the customer.
  • Participate in testing of major releases prior to deployment
  • Identify the steps needed in special projects on behalf of the customer and ensure project plan and project owners are identified and accountable
  • Release content & enhancement scheduling for new enhancements releases and Ensure customer is prepared for release and is aware of all features and functions
  • Assist with Application training & information to Customers

Required Skills:

  • Must have excellent written and oral communication skills
  • Ability to analyze, plan, manage and motivate
  • Effective time management  and organizational skills
  • Proficient in MS Office and knowledge of MS Access a plus
  • Exposure to Reporting tools like Business Objects or Crystal Reports
  • Ability to analyze application issues and provide solutions
  • Work with Development and Architecture team to resolve critical issues

Preferred Skills:

  • 2 years of experience as a Technical/Customer Support Specialist at an On-Demand software solutions company
  • Experience in using SQL (Oracle 10g)/Database management system
  • Experience on working with web applications using Java and Oracle
  • Ability to Debug applications by reviewing java code
  • Exposure to Linux or Unix operating systems

Back to top

Chief Scientist:

Job Description:

Razorsight is looking for a senior executive to be the visionary in driving Advanced Analytics products. The business unit leader will lead the design, development, sales and delivery of Advanced Analytics Solutions and Products. The executive will recruit and manage a team of on-shore (U.S.) and offshore resources in support of these solutions.

The Chief Scientist, Advanced Analytics is a senior leader with portfolio level responsibility for the product strategy, product management and market success of Razorsight’s Advanced Analytic solutions. This person is a key contributor to achieving the company’s near term and long-term objectives. The Chief Scientist works closely with other members of the executive team including the CEO to deliver product solutions that will be highly successful in the marketplace.

The Chief Scientist, Advanced Analytics leads the product management team and retains responsibility for the product lifecycle of Razorsight’s Advanced Analytics products. This role requires strategic thinking, solid business acumen, and a passion for driving cross-functional execution to ensure overall product performance against key metrics.

This role drives the overall product direction and management within the Advanced Analytics Group including:

  • Reporting directly to the CEO, the executive will work closely with the Sales and Finance to drive marketing, pricing and customer acquisition strategies
  • Design a suite of Advanced Analytics Solutions, delivery and support methodologies as well as the Go to Market Strategy for Global Communications, Media and Entertainment companies
  • Deliver Advanced Analytics to a blue chip list of existing customers including Verizon, Accenture, Comcast,ATT, IBM, Time Warner and Telus
  • The executive will have full P&L responsibility
  • Leading the product vision and strategy development process, including Product Roadmap development and annual review process
  • Performing market research, market validation and whitespace analysis to identify new opportunities for existing and new products
  • Fostering close relationships with all key market constituents (customers, non-customers, analyst and competitors) to validate Razorsight’s product strategy and roadmap
  • Understanding the thorough business case for proposed products and initiatives, including cost/benefit estimates, market trends, competitive analysis, risk analysis, industry best practices and product development timelines
  • Planning, prioritizing and managing the product features and requirements from conceptual stages through product life cycles to optimize revenue and meet operational, financial and corporate objectives
  • Collaborating with the CEO and Engineering teams to ensure consistent execution of product plans that result in product delivery on time, on budget
  • Collaborating with the Sales and Marketing teams to ensure go-to-market strategies, plans and activities are aligned with the company’s business drivers

Leadership Skills:

The ideal candidate possesses excellent leadership skills and is able to affect change management by:

  • Effectively communicating across the organization, clearly articulating a business vision, key objectives, timelines and personal contributions
  • Using past experiences in to bring new ideas to the company, and help them “see around corners”
  • Embodying a collaborative and consensus-driven approach to decision-making
  • Being respectful of past accomplishments yet forward thinking
  • Offering empathy to those and coaching/mentoring them to be successful in this changing environment
  • Support marketing efforts as a subject matter expert, including white papers, speaking engagements, and other thought leadership assets

Outstanding Strategist:

In an environment where the future success of the organization rests on the ability to anticipate where the market is headed, what the competition is doing, and what customers need to be successful, the Chief Scientist will recognize superior opportunities within the market and quickly mobilize to take advantage of those opportunities. He/She has the ability to create, articulate and execute against a strategic plan. This individual will be able to clearly define when and how they have been able to craft unique business models and what the positive impacts of those were.

Product Management Acumen:

The candidate will have demonstrated their ability to refine and deliver a long-term product strategy as well as the ability to elaborate and deliver on a product roadmap, as well as adapt product specifications to successfully address the targeted market requirements. The finalist for this role will show a strong business sense and ability to grasp customer’s needs and expectations. Given the broad-based product management responsibilities this individual will assume, strong project management skills and the ability to manage multiple parallel initiatives will be critical. The right candidate for this role will be able to articulate their track record in product innovation and market definition.

Professional Experience:

The Chief Scientist, Advanced Analytics will be a seasoned executive with tremendous drive, intelligence and capability. He/She will be highly motivated and have the ability and desire to have real impact across the organization. The successful candidate will be a multi-dimensional thinker who operates not only on the basis of important past experiences, but in light of new approaches and developments that occur in the market. He/she will have demonstrated an ability to build effective teams and consistently drive profitable results in high growth/entrepreneurial environments, including a proven track record of building organizations

Skills and Experience:

The candidate should have 10+ years of senior management experience in software/services, offering solutions in the Service Provider marketplace. The ideal candidate will have President/COO experience at a small company or VP level or above at a larger firm.

In addition to the requirements listed above, the ideal candidate will possess the following:

  • Knows the business and the mission-critical technical and functional skills needed to do the job; understands various types of business propositions and understands how businesses operate in general; learns new methods and technologies easily
  • Is able to come up with the next great breakthrough thing to do; is creative, a visionary, and can manage innovation; is an effective strategist full of ideas and possibilities; sees multiple futures; has broad interests and knowledge; can both create and bring exciting ideas to market; comfortable speculating about alternative futures without all of the data
  • Is well organized, resourceful, and effective and efficient at marshaling multiple resources to get things done; lays out tasks in sufficient detail to mark the trail; is able to get things done with less and in less time; can work on multiple tasks at once without losing track; foresees and plans around obstacles
  • Manages people well; gets the most and best out of the people he/she has; sets and communicates guiding goals; measures accomplishments, holds people accountable, and gives useful feedback; delegates and develops; keeps people informed; provides coaching for today and for the future
  • Attacks everything with drive and energy with an eye on the bottom-line; not afraid to initiate action before all the facts are known; drives to finish everything he/she starts
  • Writes and presents effectively; adjust to fit the audience and the message; strongly gets a message across. Warm, friendly, and interpersonally agile; easy to approach and talk to; relates well to all kinds of people; makes a pleasant first impression and builds solid relationships

Education and Certifications:

  • An undergraduate degree in business, electrical engineering, or computer science is required. An MBA is highly preferred.

Back to top

Client/Technical Support Analyst

Job Description:

Customer Service is the customer gateway into Razorsight for the following functions:

  • Central communication point for all products and services
  • Client requests and questions
  • Application error & resolution
  • Invoice and feed management
  • Application training & information
  • Release content & scheduling
  • Internal and external project support 

This role involves performing the following tasks on a regular basis:

  • Logging, tracking, and reporting on client facing open tickets, managing through to resolution
  • Provide weekly customer status reports and participate in conference calls
  • Assist in review of Release Notes and validate Release Schedule with customers
  • Representative for customers into Product Management and Account Management for application enhancements and customizations.
  • This position will manage customer issues across Razorsight support teams.
    • Production Support/Business Operations
    • Product Management
    • Account Management
    • Audit Services
    • Product Development
    • Development Customer Support
    • Sales
    • Implementation

Roles and Responsibilities:

  • Primary Contact for Customer to report all issues, requests and enhancements
  • Technical Support Analyst will review all tickets assigned to them as Support Owner from Data Entry
  • Technical and Analytical troubleshooting of issues reported to facilitate Customer and Internal Development teams
  • Act as liaison between Customer Service and Development and SaaS Operations for customer issues, requests and enhancements
  • If a long term solution or more development needed for root cause, create root cause ticket and assign to appropriate team for resolution
  • Support& Track issues being resolved by other teams and make sure root cause is identified and provided appropriately to the customer.
  • Participate in testing of major releases prior to deployment
  • Identify the steps needed in special projects on behalf of the customer and ensure project plan and project owners are identified and accountable
  • Release content & enhancement scheduling for new enhancements releases and Ensure customer is prepared for release and is aware of all features and functions
  • Assist with Application training & information to Customers

Required Skills:

  • Must have excellent written and oral communication skills
  • Ability to analyze, plan, manage and motivate
  • Effective time management  and organizational skills
  • Proficient in MS Office and knowledge of MS Access a plus
  • Exposure to Reporting tools like Business Objects or Crystal Reports
  • Ability to analyze application issues and provide solutions
  • Work with Development and Architecture team to resolve critical issues

Preferred Skills:

  • 2 years of experience as a Technical/Customer Support Specialist at an On-Demand software solutions company
  • Experience in using SQL (Oracle 10g)/Database management system
  • Experience on working with web applications using Java and Oracle
  • Ability to Debug applications by reviewing java code
  • Exposure to Linux or Unix operating systems

Back to top

Chief Scientist:

Job Description:

Razorsight is looking for a senior executive to be the visionary in driving Advanced Analytics products. The business unit leader will lead the design, development, sales and delivery of Advanced Analytics Solutions and Products. The executive will recruit and manage a team of on-shore (U.S.) and offshore resources in support of these solutions.

The Chief Scientist, Advanced Analytics is a senior leader with portfolio level responsibility for the product strategy, product management and market success of Razorsight’s Advanced Analytic solutions. This person is a key contributor to achieving the company’s near term and long-term objectives. The Chief Scientist works closely with other members of the executive team including the CEO to deliver product solutions that will be highly successful in the marketplace.

The Chief Scientist, Advanced Analytics leads the product management team and retains responsibility for the product lifecycle of Razorsight’s Advanced Analytics products. This role requires strategic thinking, solid business acumen, and a passion for driving cross-functional execution to ensure overall product performance against key metrics.

This role drives the overall product direction and management within the Advanced Analytics Group including:

  • Reporting directly to the CEO, the executive will work closely with the Sales and Finance to drive marketing, pricing and customer acquisition strategies
  • Design a suite of Advanced Analytics Solutions, delivery and support methodologies as well as the Go to Market Strategy for Global Communications, Media and Entertainment companies
  • Deliver Advanced Analytics to a blue chip list of existing customers including Verizon, Accenture, Comcast,ATT, IBM, Time Warner and Telus
  • The executive will have full P&L responsibility
  • Leading the product vision and strategy development process, including Product Roadmap development and annual review process
  • Performing market research, market validation and whitespace analysis to identify new opportunities for existing and new products
  • Fostering close relationships with all key market constituents (customers, non-customers, analyst and competitors) to validate Razorsight’s product strategy and roadmap
  • Understanding the thorough business case for proposed products and initiatives, including cost/benefit estimates, market trends, competitive analysis, risk analysis, industry best practices and product development timelines
  • Planning, prioritizing and managing the product features and requirements from conceptual stages through product life cycles to optimize revenue and meet operational, financial and corporate objectives
  • Collaborating with the CEO and Engineering teams to ensure consistent execution of product plans that result in product delivery on time, on budget
  • Collaborating with the Sales and Marketing teams to ensure go-to-market strategies, plans and activities are aligned with the company’s business drivers

Leadership Skills:

The ideal candidate possesses excellent leadership skills and is able to affect change management by:

  • Effectively communicating across the organization, clearly articulating a business vision, key objectives, timelines and personal contributions
  • Using past experiences in to bring new ideas to the company, and help them “see around corners”
  • Embodying a collaborative and consensus-driven approach to decision-making
  • Being respectful of past accomplishments yet forward thinking
  • Offering empathy to those and coaching/mentoring them to be successful in this changing environment
  • Support marketing efforts as a subject matter expert, including white papers, speaking engagements, and other thought leadership assets

Outstanding Strategist:

In an environment where the future success of the organization rests on the ability to anticipate where the market is headed, what the competition is doing, and what customers need to be successful, the Chief Scientist will recognize superior opportunities within the market and quickly mobilize to take advantage of those opportunities. He/She has the ability to create, articulate and execute against a strategic plan. This individual will be able to clearly define when and how they have been able to craft unique business models and what the positive impacts of those were.

Product Management Acumen:

The candidate will have demonstrated their ability to refine and deliver a long-term product strategy as well as the ability to elaborate and deliver on a product roadmap, as well as adapt product specifications to successfully address the targeted market requirements. The finalist for this role will show a strong business sense and ability to grasp customer’s needs and expectations. Given the broad-based product management responsibilities this individual will assume, strong project management skills and the ability to manage multiple parallel initiatives will be critical. The right candidate for this role will be able to articulate their track record in product innovation and market definition.

Professional Experience:

The Chief Scientist, Advanced Analytics will be a seasoned executive with tremendous drive, intelligence and capability. He/She will be highly motivated and have the ability and desire to have real impact across the organization. The successful candidate will be a multi-dimensional thinker who operates not only on the basis of important past experiences, but in light of new approaches and developments that occur in the market. He/she will have demonstrated an ability to build effective teams and consistently drive profitable results in high growth/entrepreneurial environments, including a proven track record of building organizations

Skills and Experience:

The candidate should have 10+ years of senior management experience in software/services, offering solutions in the Service Provider marketplace. The ideal candidate will have President/COO experience at a small company or VP level or above at a larger firm.

In addition to the requirements listed above, the ideal candidate will possess the following:

  • Knows the business and the mission-critical technical and functional skills needed to do the job; understands various types of business propositions and understands how businesses operate in general; learns new methods and technologies easily
  • Is able to come up with the next great breakthrough thing to do; is creative, a visionary, and can manage innovation; is an effective strategist full of ideas and possibilities; sees multiple futures; has broad interests and knowledge; can both create and bring exciting ideas to market; comfortable speculating about alternative futures without all of the data
  • Is well organized, resourceful, and effective and efficient at marshaling multiple resources to get things done; lays out tasks in sufficient detail to mark the trail; is able to get things done with less and in less time; can work on multiple tasks at once without losing track; foresees and plans around obstacles
  • Manages people well; gets the most and best out of the people he/she has; sets and communicates guiding goals; measures accomplishments, holds people accountable, and gives useful feedback; delegates and develops; keeps people informed; provides coaching for today and for the future
  • Attacks everything with drive and energy with an eye on the bottom-line; not afraid to initiate action before all the facts are known; drives to finish everything he/she starts
  • Writes and presents effectively; adjust to fit the audience and the message; strongly gets a message across. Warm, friendly, and interpersonally agile; easy to approach and talk to; relates well to all kinds of people; makes a pleasant first impression and builds solid relationships

Education and Certifications:

An undergraduate degree in business, electrical engineering, or computer science is required. An MBA is highly preferred.

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Client/Technical Support Analyst

Job Description:

Customer Service is the customer gateway into Razorsight for the following functions:

  • Central communication point for all products and services
  • Client requests and questions
  • Application error & resolution
  • Invoice and feed management
  • Application training & information
  • Release content & scheduling
  • Internal and external project support 

This role involves performing the following tasks on a regular basis:

  • Logging, tracking, and reporting on client facing open tickets, managing through to resolution
  • Provide weekly customer status reports and participate in conference calls
  • Assist in review of Release Notes and validate Release Schedule with customers
  • Representative for customers into Product Management and Account Management for application enhancements and customizations.
  • This position will manage customer issues across Razorsight support teams.
    • Production Support/Business Operations
    • Product Management
    • Account Management
    • Audit Services
    • Product Development
    • Development Customer Support
    • Sales
    • Implementation

Roles and Responsibilities:

  • Primary Contact for Customer to report all issues, requests and enhancements
  • Technical Support Analyst will review all tickets assigned to them as Support Owner from Data Entry
  • Technical and Analytical troubleshooting of issues reported to facilitate Customer and Internal Development teams
  • Act as liaison between Customer Service and Development and SaaS Operations for customer issues, requests and enhancements
  • If a long term solution or more development needed for root cause, create root cause ticket and assign to appropriate team for resolution
  • Support& Track issues being resolved by other teams and make sure root cause is identified and provided appropriately to the customer.
  • Participate in testing of major releases prior to deployment
  • Identify the steps needed in special projects on behalf of the customer and ensure project plan and project owners are identified and accountable
  • Release content & enhancement scheduling for new enhancements releases and Ensure customer is prepared for release and is aware of all features and functions
  • Assist with Application training & information to Customers

Required Skills:

  • Must have excellent written and oral communication skills
  • Ability to analyze, plan, manage and motivate
  • Effective time management  and organizational skills
  • Proficient in MS Office and knowledge of MS Access a plus
  • Exposure to Reporting tools like Business Objects or Crystal Reports
  • Ability to analyze application issues and provide solutions
  • Work with Development and Architecture team to resolve critical issues

Preferred Skills:

  • 2 years of experience as a Technical/Customer Support Specialist at an On-Demand software solutions company
  • Experience in using SQL (Oracle 10g)/Database management system
  • Experience on working with web applications using Java and Oracle
  • Ability to Debug applications by reviewing java code
  • Exposure to Linux or Unix operating systems

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Senior Business Analyst

Essential Job Functions:

Invoice Media Coordination

  • Invoice Media Coordination Operations
    • Day-to-day management of Invoice Media Coordination resources
      • Prepare and take action on results of Invoice Media Coordination daily reporting.
        • Ensure that team operations are within requirements of customer service level agreements
        • Ensure that Clients' late invoices are within scope of service level agreements in all respects
    • Day-to-day management of all Invoice Media Coordination activities for clients where Razorsight is responsible for missing invoices and carrier Letters of Authorization
    • Monitor daily reporting of invoice receipt process.  Advise appropriate team of receipt issues identified.
    • Ensure that Letters of Authorization are converted to invoices in the appropriate format
    • Continual analysis of opportunities to convert invoices from paper to epaper or mechanized format
       
  • Prepare weekly and monthly management reporting
    • Weekly Invoice Media Coordination Summary
    • Invoice Media Coordination Monthly Summary
       
  • Project manager for the implementation of Invoice Media Coordination and Scanning Production efficiency and automation opportunities
    • Identify and prepare enhancements to portal front-end
      • Transition of all production to portal
      • Portal client dashboard
      • Portal internal and external client reports
         
  • Statements on Standards for Attestation Engagements 16 compliance
    • Ensure Invoice Media Coordination and Scanning group are in compliance with Latest control matrix
    • Identify additional control areas and implement appropriate control measures
    • Work with Project Management team to revise control docs and measures as appropriate
       
  • Implementation of new revenue opportunities;
  • Work with Implementation group to ensure Production receives a proper complete handoff;

 Capture Operations

  • Direct day to day operations of the Data Capture (conversion of Paper invoices to electronic output) production organization consisting 85 employees in Fairfax and Bangalore, India;
  • Oversee the conversion of approximately 25,000 monthly invoices, within a 5 day Service Level Agreement window for clients such as AT&T, Windstream, T-Mobile, Brighthouse, Broadview and several others;
  • Write requirements for continued enhancements to the production process and customer interfaces and drive developments to completion;
  • Provide onsite & offsite management to off-shore operations located in Bangalore, India. This effort is necessary to support rapid growth and scalability along with increasing the overall cost margin of the business line;
  • Manage and monitor Product line profitability of the service which includes direct cost, indirect costs & overheads to ensure acceptable profit margins are maintained;
  • Responsible for providing executive operations update to the executive team on monthly basis. Established key matrix across the business to accurately measure productivity and performance of all teams.

Experience or Qualifications required:

  • 5 years of experience as an Accountant or Financial Systems Analyst with a focus on: 
    • Telecom Vendor Management 
    • Telecom Carriers Invoice Media Coordination 
    • Wholesale Carrier Invoice Business Analysis 
    • Requirements gathering and writing 
    • Off-shore Management 
    • Project Management
       
  • Invoice Media Coordination for Telecom Carriers;
  • Thorough Knowledge of:
    • CABS (Carrier Access Billing)
    • SECABS (Small Exchange Carrier Access Billing)
    • EDI (Electronic Data Interchange)
  • PL/SQL;
  • MS Access;
  • Microsoft Office Suite.

Educational Requirements:

  • Bachelor’s Degree in Accounting.

To apply for this position, please forward your resume and cover letter by email to hr-us@razorsight.com. No telephone calls, please. Please reference the position you’re applying for in the subject.

Razorsight Corporation is an equal opportunity employer.

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Econometrician

Job Summary and Mission:

This job contributes to Razorsight’s success by collaborating with domestic and international Telecommunications clients to develop, manage and improve econometric forecasts.  These forecasts will aid our clients in their strategic and tactical planning processes to support corporate and market objectives.

Summary of Key Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

  • Leads and champions forecasting strategies and creation leading to efficient and accurate forecasts for our clients
  • Communicates opportunities and risks to management on a proactive basis
  • Actively uses and enhances existing performance measures to track and report results achieved
  • Helps design industrialized processes to help improve client results, measurement and monitoring processes, and visualization of results
  • Aids clients and team members in understanding the business application of econometric forecasting

Summary of Experience:

  • Experience with advanced econometric forecasting tools such as SPSS (preferred), SAS, or R (10 years)
  • Master or Ph.D. in Econometrics, Statistics, or a related quantitative field
  • Experience in applied data analysis, particularly in applied hierarchal econometric modeling (8 years)
  • Using, implementing and improving business forecasting processes and systems (8 years)

Required Knowledge, Skills and Abilities:

  • Ability to communicate clearly and concisely, both orally and in writing
  • Ability to balance multiple priorities and meet deadlines
  • Attention to detail
  • Formal training in econometric and mathematical theory
  • Basic skills in Microsoft Word and Excel
  • Proficiency in forecasting or statistical software
  • Strong analytical skills<
  • Ability to apply knowledge of business principles to achieve successful outcomes
  • Working knowledge of all facets of hierarchal forecasting principals
  • Knowledge of the telecommunications industry preferred

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Data Programmer / Data Miner:

 

Job Summary and Mission:

This job contributes to Razorsight’s success by collaborating with domestic and international Telecommunications clients to develop, manage and improve the statistically based data preparation processes. Our statisticians and econometricians will use these data processes to aid our clients in meeting their strategic and tactical business objectives.

Summary of Key Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

  • Leads and champions analytic data strategies
  • Communicates opportunities and risks to management on a proactive basis
  • Actively uses and enhances existing data processes to improve performance
  • Helps design industrialized processes to help improve client results, measurement and monitoring processes, and visualization of results
  • Aids clients and team members in understanding the business application of the analytical data

Summary of Experience:

  • Experience with advanced data programming, analysis, and mining tools such as SPSS Python (preferred), SAS, or R (10 years)
  • Familiarity in supporting statisticians, mathematicians, econometricians, or a related quants
  • Experience in applied data analysis (8 years)
  • Using, implementing and improving analytic data processing and systems (8 years)

Required Knowledge, Skills and Abilities:

  • Ability to communicate clearly and concisely, both orally and in writing
  • Ability to balance multiple priorities and meet deadlines
  • Attention to detail
  • Basic skills in Microsoft Word and Excel
  • Proficiency in analytic programming platforms
  • Strong data analysis, data mining, and data interpretation skills
  • Knowledge of the telecommunications industry preferred

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Statistician

Job Summary and Mission:

This job contributes to Razorsight’s success by collaborating with domestic and international Telecommunications clients to develop, manage and improve the outputs of predictive models and statistical analysis.  The model outputs will aid our clients in their strategic and tactical planning processes to support corporate and market objectives.

Summary of Key Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

  • Leads and champions predictive modeling strategies and creation leading to efficient and accurate model & business results for our clients
  • Communicates opportunities and risks to management on a proactive basis
  • Actively uses and enhances existing performance measures to track and report results achieved
  • Helps design industrialized processes to help improve client results, measurement and monitoring processes, and visualization of results
  • Aids clients and team members in understanding the business application of predictive modeling & statistical analysis

Summary of Experience:

  • Experience with advanced predictive modeling & statistical analysis tools such as SPSS (preferred), SAS, or R (10 years)
  • Master or Ph.D. in Statistics, Mathematics, or a related quantitative field
  • Experience in applied data analysis, particularly in applied predictive modeling and statistical analysis (8 years)
  • Using, implementing and improving predictive modeling and statistical analysis processes and systems (8 years)

Required Knowledge, Skills and Abilities:

  • Ability to communicate clearly and concisely, both orally and in writing
  • Ability to balance multiple priorities and meet deadlines
  • Attention to detail
  • Formal training in statistical and mathematical theory
  • Basic skills in Microsoft Word and Excel
  • Proficiency in predictive modeling or statistical software
  • Strong analytical skills
  • Ability to apply knowledge of business principles to achieve successful outcomes
  • Working knowledge of all facets of statistical and mathematical principals
  • Knowledge of the telecommunications industry preferred

Razorsight is the clear choice for Cloud Analytics!