Razorsight is ending the summer with an ALS “Ice Bucket Challenge” involving the entire company. And we’re challenging our 100+ customers — leading communications and media companies like AT&T, Verizon and Comcast — to follow suit.
As added incentive, we’re going to send towels to all customers who take the ice bath.
In developed markets, it still is possible to argue that mobile Internet access is not a complete substitute for fixed network Internet access. But that could change, especially for some segments of the customer base including younger households, moderate-income households, single-person households and households of unrelated renters.
With the caveat that the causal link between customer satisfaction and supplier success is indirect, what would it take for any single supplier to massively distance itself from its competition? Across a range of applications, it seems there is room for disruptive gains.
If consumer satisfaction is directly and causally related to supplier revenue, then many of the most popular social media apps are in danger as great as many Internet service providers and video entertainment providers. Conversely, there seems clear room for a disruptive attack. Continue reading
Though antitrust and communications regulators worry about the level of competition in U.S. markets, in mobile communications or fixed communications segments, many practitioners and analysts might argue that competition is increasing in the U.S. market.
In the fixed segment, Google Fiber and other third party high speed access providers pose high levels of competition in a growing number of markets. Nor are AT&T and Verizon able to rest comfortably in their competition with cable companies, as evidence suggests both firms will continue to lose ground to cable providers unless both firms not only invest more heavily in fiber to home access, but activate those services for symmetrical gigabit speeds, as well. Continue reading